Frame coverage
Eligible pet-door frames carry manufacturer warranty coverage against qualifying defects for the original purchaser. Proof of purchase, the original product configuration and photographs may be required when a claim is reviewed.
Flap coverage
Flexible flaps are wear components and are covered under a separate prorated schedule. The available remedy changes with product age and the condition being claimed. Magnets, weather stripping and other replaceable components should be inspected when flap performance changes.
Conditions and exclusions
Coverage does not extend to damage caused by incorrect sizing, improper installation, alteration, misuse, chewing, impact, severe weather, building movement or ordinary cosmetic wear. In-glass installations must follow the professional installation requirements.
Before requesting support
Locate the order number and SKU, photograph the complete installation and the affected component, and note when the issue began. Do not discard the component until the claim has been reviewed.
Warranty FAQs
What information is needed for warranty support?+
Have the order number, SKU, product configuration, installation photos and close-up photos of the affected component ready.
Are flaps covered the same way as frames?+
No. Flexible flaps are wear components and are reviewed under a separate prorated schedule from qualifying frame defects.
Can installation problems affect coverage?+
Yes. Incorrect sizing, improper installation, alteration or unsupported site conditions can affect warranty eligibility.
Should I discard a damaged part before review?+
No. Keep the affected component until the claim has been reviewed and the next step is confirmed.
Do weather and chewing count as defects?+
Damage from chewing, impact, severe weather, misuse, building movement or ordinary cosmetic wear is generally outside standard defect coverage.
Are in-glass installations handled differently?+
In-glass installations must follow professional glass requirements, and support may need glass panel information in addition to the pet-door order details.