Tell us about your pet and the opening.
Include the pet's shoulder height and width, the installation surface and any wall-depth or rough-opening measurements you already have.
Show us what you are working with.
Send the details that make support useful.
Good photos and labeled measurements help us narrow the right model faster.
What should I include when asking for sizing help?+
Send the pet's shoulder height, body width, installation surface and any photos or rough-opening measurements you already have.
Can you help choose between door, wall, glass, screen and kennel models?+
Yes. The fastest path is to describe the surface first, then the pet size and weather exposure around the opening.
Should I send photos?+
Photos are helpful, especially for unusual openings, existing holes, wall depth, screen panels, glass locations or door panels with raised details.
Can you help with replacement parts?+
Yes. Include the model, named size, frame color, flap count, order number if available and photos of the installed door or part.
Should I contact you before cutting?+
Yes if anything feels uncertain. It is better to verify the model, size and rough opening before a permanent cut is made.
What if my order is already placed?+
Include the order number, SKU or configured product name so support can review the exact item instead of guessing from a general description.