Production timing
Lead time varies with the model, size, color and custom requirements. An order acknowledgment is not a promise of a specific arrival date; production and carrier estimates are provided when the configuration is released.
Shipping charges
Shipping is calculated from the packaged size, destination and service level. Large frames, giant sizes and multi-item orders may require different packaging from small replacement parts.
At delivery
Inspect the carton for visible damage before discarding the packaging. Compare the product label and SKU to the order, and report shipping damage promptly with photographs of the box, label and affected product.
Do not schedule cutting too early
Keep the existing door, wall or glass panel intact until the configured product has arrived and the included dimensions have been verified. In-glass projects should remain coordinated with the professional glass installer.
Shipping FAQs
When does production begin?+
Production begins after the configuration and payment are confirmed. Made-to-order lead time depends on model, size, finish and custom requirements.
Why can shipping vary by product?+
Large frames, giant sizes and multi-item orders may need different packaging than small replacement parts, so package size and destination affect the carrier charge.
What should I inspect when the order arrives?+
Check the carton, label, SKU and product condition before discarding packaging. Photograph visible damage or mismatches promptly.
Should I schedule installation before delivery?+
Avoid scheduling permanent cutting before the configured product arrives and the included dimensions are verified.
Are glass projects different?+
Yes. In-glass projects should stay coordinated with the glass professional because fabrication and installation depend on exact panel information.
What if the box is damaged?+
Keep the packaging and report damage with photos of the box, label and affected product so the issue can be reviewed.