Request authorization first
Contact us before sending any item back. Unapproved packages may not be identifiable or eligible for processing. Include the order number, SKU, reason for the request and clear photographs.
Condition matters
Eligible returns must be unused, uninstalled, complete and in resalable condition with original packaging. Products that have been cut, drilled, caulked, painted, altered, installed or damaged after delivery are not returnable.
Configured and custom products
Products manufactured or assembled to selected dimensions, finishes, load directions or special instructions may be final sale. This is why the cart presents the exact variant title and SKU before an order is submitted.
Damage or fulfillment errors
If the shipment arrives damaged or does not match the confirmed order, retain all packaging and report it promptly. A verified shipping or fulfillment issue is handled separately from a preference-based return.
Returns FAQs
Do I need authorization before returning an item?+
Yes. Contact us before sending anything back so the package can be identified and eligibility can be reviewed.
Can installed products be returned?+
Products that have been cut, drilled, caulked, painted, altered, installed or damaged after delivery are generally not returnable.
Are configured or custom products returnable?+
Products manufactured or assembled to selected dimensions, finishes, load directions or special instructions may be final sale.
What should I include in a return request?+
Include the order number, SKU, reason for the request and clear photographs of the product and packaging.
What if the wrong item arrives?+
Report fulfillment errors promptly with photos and the order information. Fulfillment issues are reviewed separately from preference-based returns.
Why is measuring before ordering so important?+
Made-to-order and configured items depend on exact size, finish and installation choices. Verifying the order before purchase protects against preventable return problems.